Delivery & operations
What is multi-tenant management?
A platform architecture that lets a service provider run many client organizations from one console, with client data and reporting kept separate.
In more detail
Separate tenants, one pane of glass for operations. Without it, an MSP running twenty clients is logging in and out of twenty environments, which is where the margin disappears.
Why it matters
It is the feature that decides whether security awareness training is sellable at scale by a service provider.
Related terms
A hybrid model where the MSP makes design decisions and the vendor handles execution.
A service model where the vendor designs, runs and reports on the entire security awareness program, end to end.
Configuring a client’s mail filters so simulated phishing emails reach the inbox instead of being blocked.
Vocabulary is the easy part. Behavior is the job.
Thirty minutes, a live account, and a straight answer about where your people actually stand.